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The Terms and Conditions were last updated on February 23, 2024
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our
products and services. You may be bound by additional contracts related to your relationship
with us or any products or services that you receive from us. If any provisions of the additional
contracts conflict with any provisions of these Terms, the provisions of these additional
contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound
by these Terms and conditions set forth below. The mere use of this website implies the
knowledge and acceptance of these Terms and conditions. In some particular cases, we can
also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and
acknowledge that we may communicate with you electronically on our website or by sending
an email to you, and you agree that all agreements, notices, disclosures, and other
communications that we provide to you electronically satisfy any legal requirement, including
but not limited to the requirement that such communications should be in writing.
4. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights
in the website and the data, information, and other resources displayed by or accessible within
the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right
under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you
will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium,
alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or
commercialize any resources on this website in any form, without our prior written permission,
except and only insofar as otherwise stipulated in regulations of mandatory law (such as the
right to quote).
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5. Newsletter
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to
others who may be interested in visiting our website.
6. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not
monitor or review the content of other party’s websites which are linked to from this
website. Products or services offered by other websites shall be subject to the applicable
Terms and Conditions of those third parties. Opinions expressed or material appearing on
those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks
associated with the use of these websites and any related third-party services. We will not
accept any responsibility for any loss or damage in whatever manner, however caused,
resulting from your disclosure to third parties of personal information.
7. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by
these Terms, any additional contracts with us, and applicable laws, regulations, and generally
accepted online practices and industry guidelines. You must not use our website or services to
use, publish or distribute any material which consists of (or is linked to) malicious computer
software; use data collected from our website for any direct marketing activity, or conduct any
systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes
with the performance, availability, or accessibility of the website is strictly prohibited.
8. Registration
You may register for an account with our website. During this process, you may be required to
choose a password. You are responsible for maintaining the confidentiality of passwords and
account information and agree not to share your passwords, account information, or secured
access to our website or services with any other person. You must not allow any other person
to use your account to access the website because you are responsible for all activities that
occur through the use of your passwords or accounts. You must notify us immediately if you
become aware of any disclosure of your password.
After account termination, you will not attempt to register a new account without our
permission.
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9. Refund and Return policy
9.1 Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this
contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our
contact details can be found below. You may use the attached model withdrawal form, but it is
not obligatory.
You can also electronically fill in and submit the model withdrawal form or any other
unequivocal statement on our website.
If you use this option, we will communicate to you an acknowledgement of receipt of such a
withdrawal on a durable medium (for example by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication
concerning your exercise of the right of withdrawal before the withdrawal period has expired.
9.2 Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you,
including the costs of delivery (with the exception of the supplementary costs resulting from
your choice of a type of delivery other than the least expensive type of standard delivery
offered by us), without undue delay and in any event not later than 14 days from the day on
which we are informed about your decision to withdraw from this contract. We will carry out
such reimbursement using the same means of payment as you used for the initial transaction
unless you have expressly agreed otherwise; in any event, you will not incur any fees as a
result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall
pay us an amount which is in proportion to what has been provided until you have
communicated to us your withdrawal from this contract, in comparison with the full coverage
of the contract.
Please note that there are some legal exceptions to the right to withdraw, and some items can
therefore not be returned or exchanged. We will let you know if this applies in your particular
case.
10. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be
considered your own intellectual property that you would like to present to us unless we have
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first signed an agreement regarding the intellectual property or a non-disclosure agreement. If
you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable,
non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and
distribute your content in any existing or future media.
11. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or
permanently, the website or any Service thereon. You agree that we will not be liable to you or
any third party for any such modification, suspension or discontinuance of your access to, or
use of, the website or any content that you may have shared on the website. You will not be
entitled to any compensation or other payment, even if certain features, settings, and/or any
Content you have contributed or have come to rely on, are permanently lost. You must not
circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on
our website.
12. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be
unlawful to limit or to exclude. This website and all content on the website are provided on an
“as is” and “as available” basis and may include inaccuracies or typographical errors. We
expressly disclaim all warranties of any kind, whether express or implied, as to the availability,
accuracy, or completeness of the Content. We make no warranty that:
this website or our products or services will meet your requirements;
this website will be available on an uninterrupted, timely, secure, or error-free basis;
the quality of any product or service purchased or obtained by you through this website
will meet your expectations.
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice
of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by
applicable law and will not limit or exclude our liability in respect of any matter which it would
be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for
any direct or indirect damages (including any damages for loss of profits or revenue, loss or
corruption of data, software or database, or loss of or harm to property or data) incurred by
you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability
to you for all damages arising out of or related to the website or any products and services
marketed or sold through the website, regardless of the form of legal action that imposes
liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be
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limited to the total price that you paid to us to purchase such products or services or use the
website. Such limit will apply in the aggregate to all of your claims, actions and causes of
action of every kind and nature.
13. Privacy
To access our website and/or services, you may be required to provide certain information
about yourself as part of the registration process. You agree that any information you provide
will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not
use your email address for unsolicited mail. Any emails sent by us to you will only be in
connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more
information, please see our Privacy Statement and our Cookie Policy.
14. Accessibility
We are committed to making the content we provide accessible to individuals with
disabilities. If you have a disability and are unable to access any portion of our website due to
your disability, we ask you to give us a notice including a detailed description of the issue you
encountered. If the issue is readily identifiable and resolvable in accordance with industrystandard information technology tools and techniques we will promptly resolve it.
15. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the
products or Services sold on the website is illegal is prohibited. You may not use this website in
violation of export laws and regulations of The Netherlands.
16. Affiliate marketing
Through this Website we may engage in affiliate marketing whereby we receive a percentage
of or a commission on the sale of services or products on or through this website. We may also
accept sponsorships or other forms of advertising compensation from businesses. This
disclosure is intended to comply with legal requirements on marketing and advertising which
may apply, such as the US Federal Trade Commission Rules.
17. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these
Terms and conditions, in whole or in part, to any third party without our prior written
consent. Any purported assignment in violation of this Section will be null and void.
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18. Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these
Terms and Conditions in any way, we may take such action as we deem appropriate to deal
with the breach, including temporarily or permanently suspending your access to the website,
contacting your internet service provider to request that they block your access to the website,
and/or commence legal action against you.
19. Force majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to
carry out or observe any of its obligations hereunder will be deemed to be a breach of these
Terms and conditions if and for as long as such delay, failure or omission arises from any cause
beyond the reasonable control of that party.
20. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims,
liabilities, damages, losses and expenses, relating to your violation of these Terms and
conditions, and applicable laws, including intellectual property rights and privacy rights. You
will promptly reimburse us for our damages, losses, costs and expenses relating to or arising
out of such claims.
21. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any
Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of
such provisions and shall not affect the validity of these Terms and Conditions or of any
Agreement or any part thereof, or the right thereafter to enforce each and every provision.
22. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All
notices and correspondence will be written exclusively in that language.
23. Entire agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute
the entire agreement between you and Complianz BV in relation to your use of this website.
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24. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. The date provided at the
beginning of these Terms and Conditions is the latest revision date. We will give you a written
notice of any changes or updates, and the revised Terms and Conditions will become effective
from the date that we give you such a notice. Your continued use of this website following the
posting of changes or updates will be considered notice of your acceptance to abide by and be
bound by these Terms and Conditions. To request a prior version of these Terms and
conditions, please contact us.
25. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of The Netherlands. Any disputes
relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of The
Netherlands. If any part or provision of these Terms and Conditions is found by a court or
other authority to be invalid and/or unenforceable under applicable law, such part or provision
will be modified, deleted and/or enforced to the maximum extent permissible so as to give
effect to the intent of these Terms and Conditions. The other provisions will not be affected.
26. Contact information
This website is owned and operated by Complianz BV.
You may contact us regarding these Terms and Conditions through our contact page.
27. Download
You can also download our Terms and Conditions as a PDF.

1. Introduction
AncoraThemes (website url address: https://ancorathemes.com) appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Data Collected
Data Storage Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
Facebook
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
Twitter
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
AncoraThemes

may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Release of Your Data for Legal Purposes

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

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