Terms and Conditions

These are the terms you agree to when you buy something online from Peak Performance Wellness: a live seminar or workshop, a video consultation, a subscription or a download. Please read them before you order. They are written to be read, not skipped.

1. Who you are dealing with

Two businesses use the Peak Performance Wellness name. The same person, Victor Cassius Bhatoolaul, runs both. They are different legal persons, and you buy from one of them at a time. The product page, the proposal or the invoice tells you which.

Throughout this page, “we”, “us” and “our” mean the seller you are buying from. “You” means the person placing the order. The Curepipe address is the company’s registered office. The Tamarin address is the clinic. They are not the same place.

2. What these terms cover

These terms apply to what you buy online from us:

• Live online seminars, workshops and bundles
• Video consultations
• Any downloads or subscriptions sold on our Gumroad store
• Seminars, workshops and programmes for companies, agreed by written proposal

• Clinic sessions, packages and gift vouchers. Victor Cassius Bhatoolaul sells these directly, not through Gumroad. Their rules are on the therapy pricing page and in the voucher terms. Section 13 of this page (health) applies to them too.
• Free content. Blog articles, the science pages, free downloads and anything else you can read without paying. Nothing is sold, so nothing here applies.
• Affiliate links to other retailers. When you click through to Amazon or iHerb you are buying from them, under their terms, not ours. See our Affiliate Disclosure.
• Other websites and apps. Our other websites and applications are separate from this website. These terms do not cover purchases made on them.
• Other products on the Gumroad store. If a product on the store is not described in section 3, read its own page. These terms do not cover it.

By placing an order you confirm that you are at least 18, that you can enter into a contract, and that you have read these terms.

3. What we sell, and what you get

Here is what each thing is, so there are no surprises after you pay.

Live online seminars, workshops and bundles

A live session, or two, delivered online by Victor Cassius Bhatoolaul. You get the session for the length shown on the product page, and any take-home material it lists. After checkout you receive a private booking link to choose your time. A bundle has more than one session; you book each one separately, on days that suit you.

Seminars, workshops and programmes for companies

Delivered by Victor Cassius Bhatoolaul for a team or a group, in person at your site or online. Scope, date, group size, location and price are set out in a written proposal before anything is agreed. See the seminars page.

Video consultations

A one-to-one session by video for the length shown on the product page. Victor assesses your mobility and weaknesses and takes you through routines to practise. You do not get a diagnosis, a prescription, a medical certificate or an insurance letter. See section 13.

Downloads

Where we sell a written protocol or guide, you download it, print it and keep it. You get the file as described on its page. Nothing physical is shipped. Many of our downloads are free. A free download is not sold, so nothing here applies to it.

Subscriptions

Where a product is a subscription, you get access for as long as it stays active. Section 10 explains renewals and cancelling.

Where a product page and these terms disagree about what is included, the product page wins on the description. These terms still govern everything else.

4. Prices, currency and tax

We are based in Mauritius. Every sale is made from Mauritius.

Which currency you will be charged in

• Items we sell on our Gumroad store are priced in US dollars (USD), unless the product page shows another currency. The total on the checkout screen, in the currency shown there, is the amount that will be taken.
• Programmes for companies are quoted and invoiced in Mauritian rupees (MUR), unless the proposal says otherwise. The proposal and the invoice both state the currency and the total.

If your card or bank account is in another currency, your bank converts the amount at its own rate and may add a fee. That fee is between you and your bank. We never see it and we receive no part of it.

Tax

Peak Performance Wellness Ltd is not registered for VAT, so no VAT is added to company prices. Where a page shows a price as “ex-VAT”, it means before any VAT. No VAT is added while the company is not registered. If that changes, we will say so on this page and on the product pages before it applies to anything you buy.

Gumroad may collect VAT or sales tax in some countries as part of its role as merchant of record. Where it applies, Gumroad shows and collects it at checkout and accounts for it. We do not add it, and we receive no part of it.

Price changes

We can change prices at any time. The price that applies to your order is the one shown at the moment you place it. A price change never applies backwards to something you have already bought.

If a price is obviously wrong, such as a decimal point in the wrong place or a missing zero, we will tell you before we take the order any further. You can then confirm at the correct price or walk away.

5. Placing an order, and when the contract starts

For items on our Gumroad store:

1. You choose what you want from its page, which describes what it is and what is included.
2. You go to Gumroad’s checkout. The checkout screen shows the item, the total and the currency before you pay. Gumroad builds and runs that checkout, not us.
3. You pay. Gumroad takes the payment.
4. Gumroad emails you its purchase receipt, with your download or your private booking link.

Please read these terms before you order. By placing an order you confirm that you have read them and that you accept them.

The contract between us starts when Gumroad accepts your payment and sends you its receipt, not when you click Buy. Until then, either of us can walk away. For a programme for a company, the contract starts when you accept our written proposal and we confirm the booking in writing.

If your payment does not go through

Payment is handled on Gumroad’s checkout, so what you see when a card is refused is Gumroad’s, and we cannot describe it for you. If the payment does not complete, nothing is charged and no contract is formed. If money left your account but no receipt arrived, email us. See section 18.

If we cannot fulfil your order

Occasionally we may have to refuse an order. A session may be full, a date may no longer be available, or we may not be able to deliver to your country. If that happens we tell you promptly and refund you in full. That is the whole of our obligation in that situation.

What you will be emailed

Gumroad sends its purchase receipt when your payment succeeds. When you book a time, the booking tool may also send you a confirmation and reminders. Anything else you need, such as a joining link, venue details or an answer about a refund, we write to you ourselves.

6. Gumroad is the seller of record

The items on our Gumroad store are sold through Gumroad. Gumroad acts as merchant of record. In plain terms, that means:

• Gumroad takes the payment. We never handle or see your card details.
• Gumroad is the seller on the transaction. The name on your card or bank statement is set by Gumroad, so it may show Gumroad rather than Peak Performance Wellness.
• Gumroad handles any tax it is required to collect in your country.
• We make the product and we are responsible for it. If it is wrong, missing or not as described, come to us.

Gumroad’s own terms and its own refund mechanics sit underneath everything we promise. Where the mechanics of a payment or a refund are concerned, Gumroad’s process is what actually happens, and we cannot promise a refund route that the platform does not provide. Nothing in these terms is meant to override Gumroad’s terms or your rights under Mauritian law.

7. Payment

Items on our Gumroad store are paid for in full at checkout, through Gumroad, before you get access.

Programmes for companies are paid against an invoice, on the terms in the proposal, normally by bank transfer. We agree those terms in writing before the work is booked.

This website does not take your card details. Card payments are made on Gumroad’s checkout, never typed into a page of this website. If a page on ppwellness.co asks you for card details, do not enter anything, and please tell us.

8. What you may do with what you buy

When you buy a download or a recording you are buying a personal licence to use it. You are not buying the content itself, and you are not buying the right to pass it on.

One purchase covers one person. If you want to buy for a team, a gym, a clinic or a school, email us and we will arrange a proper licence for that.

A download is yours to keep, and you can download it again from your Gumroad receipt or library. We may release a revised version of a product. The product page says whether a revised version is included.

9. Live sessions, seminars and workshops

For anything live that we deliver:

• After checkout you choose your time with the private booking link in your receipt. We send you the joining link or the venue details before the session.
• Please be ready on time. If you are late, the session still ends when it was due to end.
• If you need to move your booking, tell us at least 24 hours before and we will move it free of charge. With less notice the slot is lost, unless it is a genuine emergency such as illness, an accident or a family crisis. Tell us what happened and we will move it.
• If Victor has to move a session, for illness, travel or anything else genuinely outside our control, we offer you the next available slot or a full refund. Your choice.
• We may record a session for our own quality or training use. If we do, we tell you beforehand and you can ask us not to. We do not publish a recording of you without your written agreement.
• Please do not record or stream a session yourself without asking us first.

What happens to your money is in section 11. A programme for a company follows its written proposal.

10. Subscriptions

Where a product is a subscription, it renews automatically at the end of each period until you cancel it. The price and the period are shown before you subscribe.

• You can cancel at any time from your Gumroad account.
• Cancelling stops future charges. It does not, by itself, refund the period you are already in. See section 11.
• You keep access until the end of the period you have paid for.
• If we change the price of an ongoing subscription, we tell you before it takes effect and you can cancel first.

11. Cancelling and refunds

Here is how cancelling and refunds work, by what you bought. Nothing in this section takes away any right you have under Mauritian consumer law, or under the law where you live, that cannot be waived.

Downloads

A download is delivered the moment you pay and cannot be handed back, so we do not refund a change of mind. If a file is broken, missing or the wrong file, or you were charged twice, we will send you a working copy or refund you.

Live online seminars, workshops and bundles

Once you have bought, we do not refund a change of mind. You can move your booking under section 9. If we cannot deliver the session, we move you to a new time or refund you in full. Your choice.

Video consultations

The same rules as live online sessions apply (section 9), together with the cancellation rule on the therapy pricing page.

Subscriptions

See section 10. If you were charged for a renewal you clearly did not want and had not used, tell us. That is the case we refund.

Programmes for companies

The written proposal comes first. It states the notice periods and any deposit. If we cancel, you get a full refund of anything you paid for what we did not deliver, or a new date. Your choice.

Clinic sessions, packages and gift vouchers

These are not sold under these terms. Their rules are on the therapy pricing page and in the voucher terms.

You may see the words “No refunds allowed” on a Gumroad product page. They describe a change of mind. They do not remove the cases above.

12. Guarantees and warranties

We would rather tell you honestly what we stand behind than write a paragraph that promises everything and means nothing.

None of this affects any guarantee or right that the law gives you and that cannot be excluded.

13. Health: please read this one

Victor Cassius Bhatoolaul is a sports scientist and a Deep Fascia Massage Therapist. He is not a medical doctor. Peak Performance Wellness is a private practice, not a registered medical clinic. We do not issue medical certificates, sick notes or insurance reimbursement letters.

Use your judgement, and stop if it hurts

Movement and pressure work should feel like effort, not like injury. Some soreness in a worked area is normal. Sharp pain, sudden swelling, numbness, dizziness or anything that feels wrong means stop, and get it looked at.

When this work is not appropriate

Our published guidance is that hands-on work is not appropriate during the first trimester of pregnancy, within six weeks of surgery, during an active fever or infection, or with unstable cardiac conditions. The same caution applies to self-practice from our protocols. If any of these apply to you, speak to your doctor first, and email us before you buy if you want to check.

Supplements

Where a protocol mentions supplements, that is information, not a prescription. Supplements interact with medication and are not right for everyone. Check with your doctor or pharmacist before taking anything, especially if you are pregnant, breastfeeding, or on prescribed medicine. We do not manufacture or sell supplements. See the Affiliate Disclosure.

By buying from us you confirm that you understand this, and that you take responsibility for deciding whether what we teach is right for your body.

14. Acceptable use

Simple requests, all of them:

• Do not share your login, licence or subscription with anyone else.
• Do not copy, scrape or bulk-download this website or anything we sell.
• Do not try to break, probe or interfere with our systems, or anyone else’s access to them.
• Do not present our material as your own, or as if we endorse you or your business.
• Do not use anything you buy for an unlawful purpose.
• In group sessions, treat other participants decently.

If you break these, we may suspend or end your access. For a serious or deliberate breach, such as reselling our material, we may end your access without a refund.

15. Intellectual property

The protocols, written material, illustrations, animations, photographs, course content and the design of this website belong to Victor Cassius Bhatoolaul or to Peak Performance Wellness Ltd, or are used under licence from others.

Buying a product gives you the licence described in section 8. It does not transfer ownership of anything.

The name Peak Performance Wellness, the PPW mark and our logos are ours. Please do not use them for your own business, product or promotion without written permission.

Quoting us is fine and welcome. A short extract, with credit and a link back to the page, needs no permission. Reproducing a whole protocol does.

If you think we have used your work without permission, email us and we will deal with it properly.

16. Limits on our liability

We are responsible for delivering what you paid for, as described. We stand behind that.

We are not responsible for indirect or consequential losses: lost income, lost profit, lost time, lost data, or losses we could not reasonably have foreseen when you ordered.

Where we are liable for something, our total liability for any order is limited to the amount you paid for it.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit. If any part of this section turns out to be unenforceable, the rest still applies.

We are also not liable for a failure caused by something genuinely outside our control, such as a platform outage, a payment provider failure, a natural event, or an interruption to power or internet when a session was due to take place. Where that happens, we will reschedule or refund.

17. Your personal information

To sell you something we handle some of your information: your name, your email address and, for some bookings, your phone number and anything you choose to tell us about your health. We use it to deliver your order, to reply to you, and to keep the records we are required to keep.

To run the business we use service providers. They include Gumroad for payments and receipts, the services that carry our booking and enquiry forms, a scheduling tool, and our email provider. They handle your information for us.

We do not sell your information. We do not see or store your card details. Gumroad handles the payment.

The Data Protection Act 2017 of Mauritius gives you rights over your personal information. You can ask us what we hold about you, ask us to correct it, and ask us to delete it. You can also complain to the Data Protection Office. Email info@ppwellness.co and we will answer.

18. If something goes wrong

Email us first. Most things are a five-minute fix, and we would much rather sort it than have you stuck.

• Something did not arrive, or will not open. Email us with your order details and we will resend it or refund you.
• You were charged and got nothing. Email us with the date and the amount. We will trace it.
• You want to complain. Say so plainly in an email. We will reply, tell you what we think happened, and tell you what we propose to do.
• A card charge you do not recognise. Check whether it appears under Gumroad’s name first (section 6), then contact us before you raise a chargeback. A chargeback on a legitimate order costs us and does not get you an answer any faster.

If we cannot sort it between us, section 19 says what happens next.

19. Governing law and disputes

These terms, and any contract made under them, are governed by the law of Mauritius.

If we have a dispute, we will both try to resolve it directly first. Please give us a fair chance to put it right before taking it further.

If that does not work, the courts of Mauritius have jurisdiction. If you are a consumer living somewhere else, this does not take away any protection you have under the law of your own country that cannot be contracted out of.

20. Changes to these terms

We update these terms from time to time, when we add a product, change how something works, or make something clearer.

The version on this page when you place your order is the version that applies to that order. A later change never applies backwards to something you have already bought.

For an ongoing subscription, we will tell you before a material change takes effect, and you can cancel before it does.

The date at the top of this page tells you when it was last changed.

21. Contact us

A real person reads these. Usually Victor.

These terms are published in plain English so you can see exactly what you are agreeing to before you pay. Section 1 says which business sells what.